I attempted upgrading it to San Diego, but then it ends up that the pod can not even be provided to your home in San Diego due to the fact that of local restrictions. I now need to return the empty pod, but I'm stuck having actually paid $500 for an empty pod that I can't even use.
PODS website is plainly broken, and/or there is a malicious bug that is causing consumers to save the wrong address. This is something that PODS must repair and requires to reimburse clients for their website issues. Desired OutcomeI would like a full refund on the charges for this order. I did not use the pod in any way.
Now they won't remove it on the date arranged with them by phone. POD scheduled for shipment 11/24, movers cleared POD 11/25, POD set up for elimination 11/27. PODS sent delivery van and removal truck on 11/24. Now they will not remove POD on 11/27. Several telephone call, online chat attempt, complete stonewall by all POD workers called. container moving companies.
PODS wants it left here up until 12/8 (their "next offered elimination date"), TWO WEEKS AWAY. My community is not flexible; I set up thoroughly, by phone with a manager, appropriately; I could be fined or mentioned, or taken legal action against. This business has zero customer care. It took me 2 weeks and numerous call to get someone to assist me set up the delivery.
Substantial, urban city of Phoenix. Desired OutcomeThe POD should be removed on 11/27 as arranged by me with a manager. (All ask for a manager totally warded off through detach, failure to refer me on, left on hold indefinitely). Prima facie evidence of PODS complete incompetence is the 2 trucks, delivery and elimination, getting here at the same hour, on the very same day.
The POD has been removed. Action from the business took place soon after I published a bad evaluation on Yelp. moving options. Thank you for your assistance and timely reaction to my concerns11/19/2020I was quoted a charge for a POD of $2349 but was charged $2545 and charged for a lock I didn't received desire refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an additional $202. 26 on 11/10. I called to inquire and was told it was for extra shipping charge. I discussed that I was never ever gotten in touch with about additional charge which was not the quantity I was priced estimate.
95 for a lock for the container even though I used my own lock. I requested somebody from management to call me and have actually not heard backDesired Outcomerefund of extra shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in invoice of your correspondence concerning PODS Enterprises, LLC customer, ****** *******.
******* was called today concerning her refund demand and was encouraged they were being processed. Mrs. ******* has my direct contact details and was encouraged to call me directly must she have any extra issues. We put tremendous value on our clients and strive to obtain the highest standards in the market.
******* might have withstood. PODS Enterprises, LLC prides itself of its quality customer support and I are sorry for that Mrs. ******* feels she experienced anything less. We truly excuse any circumstances where a customer is not completely satisfied with a PODS experience. When a consumer alerts our business of a less than acceptable experience, we venture to evaluate the processes that gave rise to the client feedback and take proper procedures to address their remarks.
( The consumer indicated he/she ACCEPTED the action from business.) I was called within 24 hours of my grievance and the matter was resolved to my satisfaction. 11/12/2020PODS not delivered for packing in the time frame guaranteed. PODS not delivered in the timeframe guaranteed for unloading. On 9/16/20 we were to have actually a POD delivered, I had a text message on 9/14/20 and 9/15/20 mentioning that it would be provided on 9/16/20.
We already had the movers established for 9/17/20 @ 9am. Then in the future 9/16/20 I received a text that the POD would not be delivered till in the evening on 9/17/20. Occurrence report #XXXXXXX filed. After a number of telephone call on 9/16 and 9/17 the POD was finally provided at around 1pm on 9/17/20.
What we had actually so carefully put together broke down due to the fact that of PODS. We had already paid for the POD at this moment so how were we to cancel and get all out monies back? When arranging the PODS containers it was mentioned that we just needed a 3 day window for delivery.
The location of our PODS on 9/23/20 was the Jacksonville center a 30 minute drive. I was informed it might not be set up till 10/2/20. That was 8 working days later on! We were pull down by PODS once again! The hold-up in delivery required that we remain in a hotel for an extra 6 days, 9/27/20 - 10/2/20.
50 that we had actually not budgeted for. Again PODS charged us for the delivery before we were able to get our personal belongings. Stephanie R. called us in regards to our occurrence report. We emailed Stephanie the hotel bill and additional monies, $275, we paid for movers due to PODS absence of scheduling.
The extra days was a scheduling concern. Well it was a PODS problem not our concern. Preferred OutcomeWe feel that compensation for the stress and hassle is the minimum that PODS need to do. We are asking for to be compensated for the additional days spent in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Complaint #: XXXXXXXX Dear Ms.
PODS evaluation confirms that Ms. ****** accepted her PODS rental agreement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s thinks about taking a look at her contract under section 27, as it particularly outlines PODS will not be held liable for any delays. Should Ms. ****** desire, she might see the rental arrangement by accessing your PODS online account.