More time lost making a vall to PODS with 0 reaction or acknowledgement. I ought to be charging them for my time spent trying to speak to someone at PODS who can fix this and refund my money now due to their negligence and failure to provide agreed service on agreed date - companies like pods.
No action to my e-mail. No response to phone messages. Very poor customer support!!! Tcomplaint with PODS opened October 30 2020. There has been adequate time and several chances for actions but absolutely nothing ... crickets ... wonder if PODS likes the sound of class action? (The consumer suggested he/she had absolutely nothing brand-new to include) Still no reaction of any kind from PODS11/10/2020Misled by sales on scheduling to ship.
Nobody reached out to notify us. This is for delivering a PODS Container within Hawaii from the island Oahu to Kauai island. When we reserved (nationwide number) we were informed twice all we require is a 24 hour heads up to move our pod from the holding place. We picked pods since we 'd be in quarantine for 2 week and needed the time while we waited to hold our things before it got shipped.
Our circumstance was made complex because Kauai is remote. Had we understood that the container required to be shipped back from Kauai to Oahu and back at the lot in order to avoid paying another $365 in month-to-month rent, we would have coordinated better on our end with scheduling (moving options). However, we did nit get one telephone call or email from the regional or national office informing us of our unique scenario.
Our month container lease was up on 10/25 and the soonest we could ship was 10/30 by the time I called them on 10/22 & 10/24. In my head I believed I had to send it out a day prior to our month was up (again since we were not offered the full information to make an educated decision).
The pod was sent out back and it reached Oahu by 11/12 (Keith at the Hawaii office informed us that as an approximated return date). We feel fooled because my partner and I are extremely educated and smart people, and since this company failed to provide us the total info about our unique situation (island hopping and having container back within a months time).
They would not even prorate us for a partial month due to their imperfection. Also the local office had no power or ability to aid us with rectifying our situation and we were told to submit a dispute. Frustratingly enough, we can not find an email or "file a disagreement" section on the pods website.
They could even have actually sent a generic email saying because we are delivering from Oahu to another Hawaiian island, we must speak to a regional agent to prepare for the relocation AND prevent any extra leasing charges. There was a detach in between the national booking call center and the local team and we ended up spending for their shortcomings - container moving companies.
Preferred OutcomeWe have actually paid over $1850 in shipping charges including two month's storage fee. We look for to get a refund for the second month's storage cost of $365. I am in receipt of your correspondence worrying PODS Enterprises, LLC customer, ***** *****. Since November 12th, 2020, an evaluation of their account and asked for payment is in progress at this time.
We put incredible worth on our consumers and aim to achieve the highest standards in the industry. We best regards are sorry for any hassle that Ms. ***** might have endured. PODS Enterprises, LLC prides itself of its quality consumer service and I regret that Ms. ***** feels she experienced anything less. We regards ask forgiveness for any instance where a customer is not totally satisfied with a PODS experience.
( The customer showed he/she ACCEPTED the reaction from business.) I sincerely the Specialized Solutions Team contacts us and I hope this can be dealt with where we get back that 1 month of storage rent back. I believe what we're asking for is extremely reasonable. 11/09/2020Failure to select up the pods as set up and charged for them.
Did not get a call that there were any concerns, the truck left without notification and other pickups were cancelled. I attempted to get in touch with PODS, after waiting on hold 45 min I was told that they might not reach the facility and there was no supervisor I can talk to.
In June I had the exact same problem when pods were moved. The motorist threatened my hubby and my10 year old child since he did not like where he needed to place the pods. I once again attempted calling somebody, no call back or email. This is unacceptable. I need the pods removed.
Preferred OutcomeRemove the pods from my driveway. I am in invoice of your correspondence concerning PODS customer, ***** ******. On 11/11/2020, Mrs. ******'s issues were addressed and dealt with, container was gotten empty on 11/12/2020. We position incredible value on our clients and make every effort to obtain the highest requirements in the industry.
****** may have withstood. PODS Enterprises, LLC prides itself of its quality customer support and I are sorry for that Mrs. ****** feels she experienced anything less. We truly say sorry for any instance where a client is not entirely pleased with a PODS experience. When a customer alerts our business of a less than satisfying experience, we venture to review the procedures that offered increase to the client feedback and take proper steps to resolve their remarks.
Order XXXXXXX. On August 22nd I called Pods to discover how to put a pod in storage when you do not have the final move address. We chose a zip code of XXXXX which was in the middle of our search location. I added another pod on 10/23/20 which also went to Dover, De.